labor

Spike in Online Gig Work: Flash in the Pan or Future of Employment?

Siddharth Suri and Mary L. Gray Most conventional jobs involve hierarchy. A boss divvies up work to the office’s full-time employees awaiting direction and a green light. While still true for the majority of American workers, a growing number of people are picking up work online — accepting jobs with companies that assign, schedule, route, and pay for work through websites or mobile apps. This on-demand “gig work” is unraveling the typical job. Yet none of our current workplace statistics or labor laws reckon with the new employment reality turning APIs into shift managers. Our research team spent the past two years conducting one of the largest, most comprehensive studies of its kind to learn about the lives of on-demand gig workers. One of our greatest challenges was that we didn’t have a representative sample of American workers that could validate and enrich our findings. That is…until now. We shared our survey questions and preliminary findings with the Pew [...]

LA Times Op-Ed: Your job is about to get “taskified”

Mary Gray published an Op-Ed from our crowdwork research in the Sunday’s Los Angeles Times’ print edition, published on January 10th, 2016 . It reflects on the challenges that workers face in a world of “taskified” labor—particularly the problem of getting paid when no one’s legally on the hook for sending you your last paycheck. Full text below: The global digital assembly line has arrived. Its workers labor at computer keyboards, performing the behind-the-scenes tasks that make the Internet appear intelligent and functional. They assign labels like “family” or “theme park” to photos, check that Web URLs work, verify addresses on Yelp, review social media posts flagged as “adult.” Corporations, from the smallest start-ups to the largest firms, can now “taskify” everything from scheduling meetings and debugging websites, to finding sales leads and managing fulltime employees’ HR files. Instead of hiring help, firms just post their needs to the Web. This [...]